Terms of Service

1. Who we are and what these terms cover

Mystorae is operated by the provider named in our Impressum, the address shown on our Impressum page (the full provider details are on our Impressum). These terms govern your use of the Mystorae website and any Mystorae app, including the free readings, accounts, the astrologer, Mystorae Love, Mystorae Palm and any paid content we offer.

These terms are written in English. Translations may be provided for convenience; in case of doubt, the English text applies. The law of the Federal Republic of Germany applies (see section 14).

2. Who may use Mystorae

You must be at least 18 years old to create an account or to buy anything. We ask for your date of birth once and record your confirmation. You may hold one account, you must keep your password to yourself, and you are responsible for what happens under your account until you tell us it has been compromised.

3. What a reading is — and is not

Mystorae is a tool for reflection. You choose the cards; we help you look at them carefully.

• A reading, a chart, a palm reading or a conversation with the astrologer does not predict the future and does not describe facts about your life. It offers perspectives.
• Nothing on Mystorae is medical, psychological, legal, financial or other professional advice, and nothing replaces it. If you are in distress, please contact a professional or an emergency service in your country.
• No outcome is guaranteed. Decisions you take remain yours.
• We do not use fear, curses or urgency to sell anything, and we will never tell you that you must pay to avoid harm.

4. AI-assisted content

Parts of Mystorae are written by an artificial-intelligence language model. Where that is the case, the text is labelled as AI-assisted, and the astrologer conversation tells you that you are talking to an AI, not to a person (Article 50 of Regulation (EU) 2024/1689, the AI Act). The model works only from the cards you drew, the topics you chose and our published card records; it does not select, change or replace a card. AI text can be wrong, generic or inconsistent. Treat it as a starting point for your own thinking, not as an authority.

5. Free use, accounts and Premium

• The one-card reading is free and needs no account.
• An account is free. It lets you save readings, talk to the astrologer within a daily allowance, use Mystorae Love and Mystorae Palm.
• Premium is an access level of your account that unlocks the larger spreads and the Love reveal. At present Premium cannot be purchased; where it appears with a price, that is a preview. When Premium becomes purchasable, the price, the duration and the full terms will be shown to you before you order, and nothing in these terms commits you to a subscription.
• We may set reasonable fair-use limits (for example a number of astrologer questions per day) to keep the service available to everyone and to prevent automated abuse.

6. Paid digital content

Some features are paid one-time digital content — currently the final card of a Mystorae Love reading. For every purchase we show you, before you order, what you are buying, when it is delivered, the total price including VAT, who is selling, and how your right of withdrawal works (Articles 6 and 8 of Directive 2011/83/EU; §§ 312d, 312j BGB).

• The contract is concluded when you press the button labelled with an obligation to pay ("Order with obligation to pay") and we confirm the order.
• Prices are in euro and include any applicable VAT.
• Digital content is delivered immediately, in your browser, unless you choose to wait for the end of the withdrawal period.
• Your right of withdrawal, and when it expires for digital content delivered immediately at your express request, is explained in our Refunds, cancellation and withdrawal document, which forms part of these terms.
• Digital content must conform to the contract (Directive (EU) 2019/770; §§ 327 ff. BGB). If a purchased reveal does not work, tell us: we will fix it, deliver it again or refund you.
• If a purchase is refunded, charged back or disputed, access to the content it unlocked ends.

Purchases are not open today. This section applies from the moment a product can actually be ordered.

7. Your content: Mystorae Love

Mystorae Love lets you write a text ("confession") and, if you choose, publish the resulting story under a pseudonym.

• You keep all rights to what you write. By choosing publication you grant us a non-exclusive, worldwide, royalty-free licence to publish, display and share the story on Mystorae and in its previews, under your pseudonym, for as long as it stays published. You can end the publication at any time by asking us to remove the story.
• Do not include names, contact details or other information that identifies another person, and do not write anything unlawful, threatening, discriminatory, sexual involving minors, or that infringes someone else's rights. We automatically remove e-mail addresses, links, phone numbers and handles before publication, and we may decline to publish or may remove a story that breaks these rules.
• Notice and action. If you believe a published story is unlawful or violates your rights, write to the e-mail address shown on our Impressum page with the link and the reason (Article 16 of Regulation (EU) 2022/2065, the Digital Services Act). A person, not only an automated tool, reviews every notice; we remove content where the notice is justified and tell you what we decided. The same address is our point of contact for users and for authorities under Articles 11 and 12 of that Regulation; we communicate in English, German and Greek.
• How moderation works. Before publication an automated step removes e-mail addresses, links, phone numbers and social-media handles. Beyond that, stories are not pre-screened by a person; we act on notices and on what we notice ourselves.

8. Acceptable use

You agree not to:

• access the service with automated tools, scrapers or bots, or circumvent rate limits;
• attempt to break, probe or overload the service, or to access other people's data;
• use Mystorae to harass, deceive or harm anyone, or to offer "readings" to third parties as if they came from us;
• copy our texts, images or software beyond what these terms or the law allow.

9. Intellectual property

The historical card meanings we start from derive from A. E. Waite, The Pictorial Key to the Tarot (1910), which is in the public domain. Our own texts, card images, software, design and the name Mystorae are protected and remain ours. You may use the service for your personal, non-commercial purposes and may share your own reading pages and stories with the sharing features we provide.

10. Availability and changes

We operate Mystorae with care but do not promise uninterrupted availability. We may change, add or withdraw features, and we may switch a feature off (for example while it is being tested). If we withdraw a paid feature you have already bought and not yet received, you get your money back.

11. Ending your account

You can stop using Mystorae at any time, and you can ask us to delete your account by e-mail. We may suspend or close an account that breaks these terms; where reasonable, we will warn you first and tell you why. Sections 9, 12 and 14 survive the end of the account.

12. Liability

• We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee.
• For slight negligence we are liable only for the breach of an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely (a cardinal obligation), and then only for the typical damage foreseeable at the time the contract was concluded.
• Any further liability is excluded. This does not change the burden of proof to your disadvantage.
• Readings and AI texts are not advice (section 3); we are not liable for decisions you take on the basis of a reading.

13. Changes to these terms

We may change these terms for good reason — for example when the law, our features or our processors change. Every version is published on this page with its version number and effective date. If a change would affect you as an existing customer, we will tell you at least four weeks in advance in your account or by e-mail; you may end your account before the change takes effect. Continued use after the effective date means the new version applies.

14. Governing law and jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer living in another EU country, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence (Article 6(2) of Regulation (EC) No 593/2008). The place of jurisdiction follows the statutory rules.

15. Consumer dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act, VSBG). The European Commission's online dispute resolution platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). If you have a complaint, write to us first: the e-mail address shown on our Impressum page.

16. Contact

the provider named in our Impressum, the address shown on our Impressum page, the e-mail address shown on our Impressum page. Provider details: Impressum. How we handle personal data: Privacy Policy.

Legal references

• Directive 2011/83/EU on consumer rights — EUR-Lex
• Directive (EU) 2019/770 on digital content and digital services — EUR-Lex
• Regulation (EU) 2024/1689 (AI Act), Article 50 — EUR-Lex
• Regulation (EU) 2022/2065 (Digital Services Act), Articles 14 and 16 — EUR-Lex
• Regulation (EU) 2024/3228 discontinuing the ODR platform — EUR-Lex
• Regulation (EC) No 593/2008 (Rome I), Article 6 — EUR-Lex
• Bürgerliches Gesetzbuch § 312j (order button) and §§ 327 ff. (digital products) — § 312j, § 327
• Digitale-Dienste-Gesetz § 5 (provider identification) — gesetze-im-internet.de
• Verbraucherstreitbeilegungsgesetz § 36 — gesetze-im-internet.de