Refunds, cancellation and withdrawal

This document is part of our Terms of Service. It explains the statutory right of withdrawal for purchases on Mystorae, when that right ends for digital content you asked us to deliver immediately, how refunds work, and how you cancel. No purchases are open today; this document applies from the moment a product can actually be ordered.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us — the provider named in our Impressum, the address shown on our Impressum page, e-mail the e-mail address shown on our Impressum page — of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

When the right of withdrawal expires early: digital content delivered immediately

The final card of a Mystorae Love reading is digital content that is not supplied on a tangible medium. Before you order, we ask you whether you want it delivered immediately, inside the 14-day period. If you tick that box, you expressly request that we begin performance before the withdrawal period has expired and you acknowledge that you thereby lose your right of withdrawal once the content has been delivered in full (Article 16(m) of Directive 2011/83/EU; § 356(6) BGB). Delivery in full means the card is revealed to you in your browser. We record your request and acknowledgement and confirm them to you on a durable medium together with the contract (§ 312f BGB).

If you leave the box unticked, we wait until the withdrawal period has ended and deliver the content then; your right of withdrawal stays intact in the meantime.

Services that run over a period

If in future we sell access for a period (for example a Premium pass), and you ask us to start before the withdrawal period ends, you may still withdraw within the 14 days; you then pay an amount in proportion to what was provided until you told us you withdraw (Article 14(3) of Directive 2011/83/EU; § 357a BGB).

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To the provider named in our Impressum, the address shown on our Impressum page, the e-mail address shown on our Impressum page:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Refunds when something goes wrong

The statutory right of withdrawal is not the only way to get your money back. Digital content must conform to the contract (Directive (EU) 2019/770; §§ 327 ff. BGB). If a reveal you paid for is not shown, is shown incompletely, or the written text is withheld by our quality checks and not replaced, write to the e-mail address shown on our Impressum page. We will first try to deliver it again; if that is not possible within a reasonable time, we refund the purchase. Your statutory rights are not affected by anything in this document.

What a refund means for the content

If a purchase is refunded — whether after withdrawal, because of a defect, or through a chargeback or dispute with your payment provider — access to the content it unlocked ends at the same time. The reading itself stays in your account; the paid card returns to its sealed state.

Cancellation

• Free account. There is nothing to cancel. You can stop at any time, and you can ask us by e-mail to delete your account; see our Privacy Policy for what is deleted and what we must keep.
• One-time purchases do not renew and need no cancellation.
• Premium. Today Premium is not on sale. If we ever offer it as a subscription, it will not renew silently: you will see the term and the price before you order, you will be able to cancel online with a button that is as easy to find as the order button (§ 312k BGB), and you will receive a confirmation of your cancellation.
• The morning letter (daily e-mail) is switched off with the link in any letter or in your account, immediately and free of charge.

Contact

the provider named in our Impressum, the address shown on our Impressum page, the e-mail address shown on our Impressum page. Provider details: Impressum.

Legal references

• Directive 2011/83/EU on consumer rights, Articles 9, 13, 14 and 16(m) — EUR-Lex
• Directive (EU) 2019/770 on digital content — EUR-Lex
• Bürgerliches Gesetzbuch § 312f, § 312j, § 312k, § 355, § 356, § 357a and §§ 327 ff. — § 312j, § 312k, § 356, § 327
• Einführungsgesetz zum BGB, Art. 246a § 1 (information duties and the model withdrawal form) — gesetze-im-internet.de